When a courier delivering a takeaway in Buenos Aires was hit by a car, the company’s response was not to check how he was, but to ask: “How is the order?”
Courier Ernesto Floridia, 63, was run over on 27 July while delivering pizza ordered through Glovo, an on-demand courier service. When he texted the company about the accident, the co-ordinator replied: “How is the order. It is in good or bad condition to be delivered?” When he said he couldn’t move, the coordinator messaged: “Ernesto can you send me a picture of the products please?” Journalist Yanina Otero tweeted a photo of the exchange in which Floridia’s phone appears to be smeared with blood.
The tweet went viral, andwas retweeted more than 60,000 times, with social media users outraged at Glovo’s response. A judge has now taken it to a provocative conclusion: he has ordered the suspension of delivery apps after finding that major players Rappi, Glovo, and PedidosYa, failed to comply with the law – which the companies deny.